SHIPPING & RETURNS
SHIPPING POLICY
VONAS currently ships merchandise within Metro Manila. You will be responsible for selecting and booking your courier, as well as shouldering the cost of shipping the product.
Please note that VONAS does not hold responsibility for any damages, alterations, loss, delay, or other untoward incident during the shipping of the product.. For any shipping concern, please contact your selected courier.
RETURN & EXCHANGE POLICY
Thank you for shopping at VONAS!
If you are not entirely satisfied with your purchase, we're here to help.
VONAS does not currently accept returns, refunds or exchanges for physical merchandise or products. The Policy is only applicable for Digital Products only. You have 30 Calendar Days to request for a Return, Refund or Exchange for the said Digital Product.
To request for the Return and Exchange, please contact the team by sending an email to hey@vonas.ph with the following details:
Subject Line: Return,/Refund/Exchange of Item
Body: Transaction/Reference Code, Purchase Date, Item, Reason for Return or Exchange and Other Relevant Details
Attachments: Proof of Purchase, Supporting Documents, Photos, etc.
The Team will be contacting you once we have evaluated your request.